Q. What is ITIL®? A. ITIL® stands for Information Technology Infrastructure Library. It is a framework of best practices for IT service management. Read more here Q What are the benefits of ITIL®? A. ITIL® provides organisations with a structured approach to IT service management, resulting in improved efficiency, effectiveness, and customer satisfaction. It also helps to reduce risks and costs associated with IT services. Q. Who developed ITIL®? A. ITIL® was originally developed by the UK government in the 1980s and later maintained by Axelos, a joint venture between the government and Capita. Q. What is the ITIL® certification program? A. The ITIL® certification program is a globally recognized program that validates an individual's knowledge and expertise in IT service management. It consists of different levels of certification, from Foundation to Master. Q. What is the difference between ITIL® v3 and ITIL® 4? A. ITIL® v3 was the previous version of the framework, while ITIL® 4 is the latest version. ITIL® 4 introduces new concepts such as the Service Value System and the Four Dimensions of Service Management. Q. What is the Service Value System? A. The Service Value System is a key component of ITIL® 4 that describes how all the components and activities of an organisation work together to enable value creation through IT services. Q. What are the Four Dimensions of Service Management? A. The Four Dimensions of Service Management are organisations and people, information and technology, partners and suppliers, and value streams and processes. They represent the different aspects that need to be considered when designing, delivering, and improving IT services. Q. How can ITIL® be implemented in an organisation? A. ITIL® can be implemented in an organisation by following the framework's best practices and principles. This involves defining and documenting processes, roles and responsibilities, and service levels, and continuously monitoring and improving them. Q. Can ITIL® be used in conjunction with other frameworks? A. Yes, ITIL® can be used in conjunction with other frameworks such as COBIT, ISO/IEC 20000, and DevOps. These frameworks complement each other and provide a more comprehensive approach to IT service management. Q. Is ITIL® suitable for all types of organisations? A. ITIL® is suitable for organizations of all sizes and industries that provide IT services. However, the framework may need to be adapted to meet the specific needs and requirements of each organisation

What is Virtual Learning?

TSG has introduced Virtual Learning to help people continue training whilst the Coronavirus remains a threat, and also to meet the needs of a changing market. What it’s all about: Simple – a virtual classroom is like being in a classroom where students gather, except you will be in your home, office or other place of your choice. What you need: You’ll need a laptop with sound so that you can join the virtual class with the link we send you. What you need to do: When you click on the link for the first time you will be prompted to download industrial-strength software from GoToMeeting, the platform we use to deliver virtual learning. We Supply: A PDF copy of the joining instructions, course manual, a choice of a remotely proctored exam or Pearson Vue exam voucher (where relevant) and everything else you need to participate and enjoy a first-class learning experience. How does a virtual classroom work? Once you’ve joined the course in GoToMeeting you will be connected with the tutor and join the classroom and other students, just like any other course. You’ll hear the tutor, see the slides and worked exercises. You can chat with the tutor at any time. Booking: The majority of our courses are now delivered with the choice of classroom or virtual. All you need to do when booking your chosen course is to state your preference, following which we’ll do the rest. The Exam. The course will fully prepare you for the exam. Ordinarily, we take the exam at the end of a course in the classroom, but with the problems faced as a result of Covid-19 that is not currently possible. However, we are now giving you a choice of a remotely proctored exam, Pearson Vue voucher or the opportunity to come back to us once we have the all clear. With remote proctoring and Pearson Vue exams we give you a voucher that allows to you book an exam on a date, time and location of your own choosing. See more here Virtual Learning. Only the venue changes. It really is that simple. Watch a sample session of our ISTQB Advanced Test Manager Course Virtual Delivery

ITIL and Service Management Courses

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ITIL courses are a great option for individuals working within IT services or project management roles. They help to further knowledge on the subject and progress in a career within IT services. IT service management courses such as ITIL training courses are highly sought after by businesses. This is because they demonstrate a solid understanding and knowledge of IT services.Here at TSG Training, we offer various ITIL training courses to suit every level of learning.

What Are ITIL Courses?

Information Technology Infrastructure Library, or ITIL, is a worldwide framework for delivering IT services. ITIL courses cover the service lifecycle model in detail. This includes design, development, delivery and support of all types of IT services. ITIL training leads to ITIL certification, and there are various levels to choose from to meet your needs.

Whether you have a good base of knowledge on IT service management and looking to demonstrate your skills, or are a beginner to IT services, there is a course for you. Once you obtain ITIL certification, you will know the best practices and guidance for how to structure an organisations capabilities to support business requirements.

Why Get ITIL Certification?

Many businesses have adopted the ITIL framework because it results in a consistent and well-defined process for all services and projects. ITIL courses teach the best practices which are used to make sure that users receive an excellent level of service on every single project. When you have an ITIL certification, it can help to open new career opportunities and demonstrates to employers that you have a solid knowledge of IT service management.

Additionally, obtaining ITIL Training equips professionals with the essential tools to enhance operational efficiencies and improve alignment between IT services and business needs. This certification not only fosters a culture of continuous improvement within organizations but also provides significant industry recognition. For professionals, this translates into the potential for higher salaries and better job prospects, making ITIL Certification a valuable addition to one’s professional credentials.

You will be able to work to high standards and follow the best processes and practices to get the job completed. As more and more businesses begin to integrate ITIL practices into their operations, the demand for individuals who have completed IT service management courses is on the rise.

ITIL Training Courses At TSG Training

At TSG Training, we offer a range of ITIL courses for all abilities and knowledge levels. Our courses include all course materials and exams, so there are no hidden costs, and upon completion, you can become ITIL certified.

From£995.00 (+VAT)

From£995.00 (+VAT)

Alex Borg| Senior System Administrator| BOV

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The course was challenging and met the training expectations. I have gained a number of skills, knowledge and information about PHP and MYSQL that I didn't fully appreciate before so this course is well worth attending. Excellent training that worked...

Josephine | Head of Department | Academic

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Really informative. We were lucky to have a small number attend this course so we had plenty of time to ask questions and John ensured he helped us understand how the theory can apply to our particular experiences and current...

ngil

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